What’s Behind an Award- Winning Organisation?
“A lot of hard work, from every employee, every day,” says Cheal’s business manager, Rebecca Hawke. Following the Westpac Rotorua Business Excellence Awards in October, where Cheal took out the Excellence in the Service Sector award, the team isn’t about to rest on its laurels.
“Neither do we focus purely on service as part of our offering,” says Rebecca. “Technical expertise is what we sell, so behind the scenes our engineers, surveyors and planners need to be highly qualified, skilled and experienced in their fields.”
Industry professionals are required by governing bodies to undertake Continued Professional Development(CPD) training on an ongoing basis. Engineering New Zealand, the New Zealand Planning Institute and Survey + Spatial New Zealand, all have specific CPD criteria to be me teach year in order for individuals to maintain membership.
As an employer, Cheal invests significantly in the training and development of its team, recognising the benefits to individuals and their careers, as well as its own organisational pathway and what it can ultimately offer its clients.
“It’s not just the company that drives this. Having employees who are proactive in their own career development is just as important,” explains Rebecca. “We are incredibly fortunate to have such a group of employees, and it’s exciting to see our young professionals – the next generation of business and technical leaders – really owning their future.”
Most recently, one of Cheal’s graduate surveyors was recognised by Survey + Spatial New Zealand for achieving the highest score in the country for the Cadastral law exam– a key milestone in the pathway to becoming a licensed Cadastral surveyor. And, a young structural engineer, who is currently completing his PhD, has recently returned from Germany after presenting results from one of his research projects.
“It’s professionals with the drive to succeed and belief in what they do that form the backbone of a professional services consultancy such as ours,” says Rebecca.
Being a business leader requires best business practice across all aspects of the operation. Recruiting the right people, ongoing training,good quality management, client focus and delivery – are all vital ingredients necessary to deliver excellent service. With six offices and 80 employees, the hard work will continue behind the scenes at Cheal for many years to come.